bj771 Responsible Gaming

Our Approach at bj771

bj771 treats responsible gaming as a core part of how we run the platform, not an afterthought. Every Bangladesh player who registers agrees to our terms, which include the right for bj771 to flag unusual patterns and step in with a check-in message or temporary account restriction.

Gambling is designed to be fun. The moment it stops being fun — when you are chasing losses, hiding it from family, or spending money meant for rent or food — it has become a problem. The tools on this page let you act before things get serious.

Age Verification

You must be 18 or older to register. During the KYC process bj771 asks for a National ID Card (NID), Passport or Driving Licence. The date of birth on that document must confirm you are at least 18. Accounts where age cannot be verified within 12 hours of a withdrawal request are paused until documents are submitted.

If our team reasonably suspects an account is operated by or on behalf of a minor, we will suspend the account, void all bets and return any remaining balance after investigation.

Deposit and Loss Limits

Setting a deposit limit is the single most practical thing you can do to stay in control. bj771 supports three limit types:

To set any of these limits, go to Account → Responsible Gaming → Limits after logging in. Increases to a limit take 7 days to activate — this delay is intentional and cannot be overridden by customer support.

Our minimum deposit is ৳450. Even without a formal limit, we recommend you decide your monthly entertainment budget before you deposit, not after.

Cool-Off Period

A cool-off is a short break from your bj771 account. You choose the duration: 24 hours, 3 days, 7 days or 30 days. During the cool-off period you cannot log in, deposit, or place bets. Any pending withdrawal requests are still processed normally.

Requesting a cool-off takes about two minutes inside Account Settings. If you cannot access your account to do this, email [email protected] from the address linked to your account and our team activates it within one hour.

Self-Exclusion

Self-exclusion is the most serious tool we offer. When you self-exclude from bj771, your account is closed and you cannot re-register for the duration you select: 6 months, 1 year, 3 years, or permanently.

What happens during self-exclusion

• All login access is blocked immediately after the request is confirmed.
• Your remaining balance is paid out to your bKash, Nagad or bank account within 8 minutes (standard withdrawal time).
• Any active bonus is forfeited.
• bj771 will not send you any promotional emails or SMS for the duration of the exclusion.
• Attempts to open a new account under a different name or phone number are a breach of our terms and will be identified during KYC.

How to request self-exclusion

1. Log in and go to Account → Responsible Gaming → Self-Exclusion.
2. Select your exclusion period and confirm with your account password.
3. You will receive a confirmation SMS and email within 10 minutes.

If you cannot log in, send a request from your registered email to [email protected] with the subject line "Self-Exclusion Request". Include your registered phone number. We process these within one hour, 24/7.

Signs That Gaming Is Becoming a Problem

Problem gambling rarely announces itself clearly. The table below lists early and later-stage warning signs. Recognising them in yourself — or in someone you know — is the first step.

If three or more of the above apply to you, we strongly encourage you to use the self-exclusion tool and reach out to one of the support contacts listed below.

Protecting Minors

If a minor has access to the device you use for bj771, take the following steps:

• Use a strong, unique password and do not save it in the browser on shared devices.
• Log out of bj771 completely when you are not using it — do not rely on session timeouts.
• Consider installing a parental-control app such as Google Family Link (Android) or Screen Time (iOS/Windows) to block gambling sites on shared devices.
• Keep your bKash or Nagad PIN separate from any gambling account credentials.

bj771 does not advertise on platforms or in content that is primarily aimed at people under 18. If you see an ad that appears to target minors, report it to [email protected].

Where to Get Help

bj771 customer support can help you activate limits, cool-offs and self-exclusion. For counselling and broader support, consider the following:

For independent counselling, the National Mental Health Helpline (Kaan Pete Roi) in Bangladesh offers free, confidential support: call 01779-554391. Their counsellors handle stress, anxiety and addictive behaviours. Services are available in both Bangla and English.

Globally, Gamblers Anonymous (www.gamblersanonymous.org) runs peer-support groups and an online forum available to anyone with internet access.

bj771 Staff Commitment

Every bj771 customer-facing team member completes responsible-gaming awareness training before handling player queries. Our moderation system flags accounts that show patterns associated with problem gambling — for example, depositing immediately after each withdrawal, or frequent late-night sessions followed by high-stakes bets.

When a flag is raised, a team member sends a check-in message within 24 hours. This is not an accusation — it is a welfare contact. You can decline the conversation, but we ask that you at least review the tools on this page.

bj771 does not use responsible gaming messaging as a marketing vehicle. The 18+ badge in the footer is there on every page, not just the pages where it is legally required. If you have feedback on how we can improve our safer-gaming tools, email [email protected] with the subject line "RG Feedback".